Frequently Asked Questions

Do you have a physical store?

No. Alexandra G. Jewels is an online store based in the United States.

What materials are your jewelry pieces made of?

Our primary material is color-coated copper wire with a protective polymer coating, carefully shaped by hand using wire wrapping techniques. Depending on the design, we also use gold-plated bronze components, stainless steel, freshwater pearls, crystals, gemstones, glass beads, and other high-quality materials.

Is every piece handmade?

Yes. Every piece is individually handcrafted with great attention to detail, making each design truly one of a kind.

How should I care for my jewelry?

To preserve the beauty of your jewelry, avoid prolonged contact with water, perfumes, lotions, and harsh chemicals. Store it in a dry place and handle it with care when not in use.

How do I place an order?

Simply add your favorite pieces to your cart, proceed to checkout, and complete your purchase using one of our secure payment methods.

What payment methods do you accept?

We accept all major credit and debit cards, Shop Pay, PayPal, Apple Pay, Google Pay, and other payment methods available at checkout.

Is it safe to shop on your website?

Absolutely. Your payment information is securely processed through Shopify's encrypted checkout, and our website is protected with SSL security.

How long does shipping take?

Orders are typically processed within 3-5 business days. Once shipped, delivery times depend on your location and the shipping option selected at checkout.

Do you ship throughout the United States?

Yes! We proudly ship anywhere within the United States.

Do you offer international shipping?

International shipping may be available for select destinations. If you are ordering from outside the U.S., please contact us before placing your order.

Do you offer custom orders?

Yes! We love creating personalized jewelry. Contact us to discuss your idea, and we'll work with you to create something truly special.

Can I cancel or return my order?

Because each piece is handcrafted, cancellations and returns are handled on a case-by-case basis. If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery, and we'll gladly assist you.

Will my jewelry look exactly like the photos?

Because every piece is handmade, slight variations may occur. These small differences are part of what makes each creation unique.