Frequently asked questions

No, our store is online only

Each of our pieces is crafted with carefully selected materials to guarantee beauty, durability, and artisanal quality. We use double-coated copper wire: one layer of color and another of protective polymer, which helps prevent corrosion and wear. Some designs include bronze bases with 14K or 18K gold plating, as well as crystals, pearls, faux leather cords, and Swarovski elements, among other materials that vary depending on the model. Each piece of jewelry is unique and handcrafted with dedication, paying attention to every detail to offer you a lasting and meaningful accessory.

To maintain the shine and beauty of your jewelry: Avoid direct contact with water, perfume, creams, or chemicals. Store them in a dry place, preferably in a small pouch or individual case. Clean them gently with a soft, dry cloth after each use. With these care tips, your pieces will remain radiant for a long time.

Yes! At Alexandra G. Jewels, we love creating jewelry with meaning. You can request a custom piece inspired by your profession, your favorite colors, or a special story you want to carry with you. Just write to us through the contact form or on Instagram, and we'll be happy to help you create your ideal design.

Thanks to the polymer coating, the pieces are protected against oxidation and discoloration. However, like all handcrafted jewelry, they require proper care to maintain their original appearance. Continuous use, exposure to humidity, or chemicals can affect their durability over time. If you care for them correctly, your jewelry can last for many years. Some of my pieces, over five years old, still look beautiful, proof that good care makes all the difference.

It's super easy and secure. Just add the accessories you want to your cart and complete your purchase with your shipping and payment information. If you need help with this process, we can assist you via our chat.

 

Yes, we ship to all of the United States and soon to other countries as well. Each order is carefully prepared and delivered in special packaging, perfect for a gift or for yourself. You'll be able to see shipping options and costs at checkout.

We take 2 business days to process all orders (except for personalized orders, these take 1 week to 10 days) + the shipping time you choose.

Usps
Ups

Once your order has been processed, we cannot make cancellations.

We sincerely apologize in advance! It's rare for these cases to occur, but don't worry! Please send us a message to alexandrag.jewels@gmail.com or via inbox on our social media channels within the next 7 calendar days* and we will gladly assist you.* This does not apply if the product shows bite marks or intentional alterations.